Support Center
Get Help with Your Membership, Account Management & More
How Can We Help You?
We’re here to help you get the most out of your Urban Boxing Navy Yard experience. Whether you need assistance with your membership, account management, class scheduling, or have any questions about our services, our support team is ready to assist you.
Email Support
support@urbanfitdc.com
Phone Support
(202) 621-8705
Response Time
Within 24 hours
Live Chat
Available on site
Account Management Services
Membership Freezes
Activate freeze anytime by email. Freeze up to 90 days per year for free. Include in email the begin & end dates of freeze.
Referral Program
Receive a free month for every referral that joins. Request free month by email. Email must be received within three days of purchase.
Membership Cancellation
Cancel anytime by email. Your account will not be charged after the date of your email.
General Questions
Personal Training, Team building classes, Special events, Suggestions & Requests – we’re here to help!
Support Information
To start your membership off right, we strongly believe in transparency of billing. Below are the Terms and Conditions. These are also outlined on the receipt that you signed at enrollment. The receipt should have also been emailed to you at the time of your purchase. If you did not receive your digital receipt, please let us know by emailing support@urbanfitdc.com. Please review both the receipt and the Terms and Conditions carefully.
Need Immediate Assistance?
Can’t find what you’re looking for? Our support team is here to help you with any questions or concerns about your membership or our services.